About Us

Our Brand Cyctrac

Cyctrac is owned and operated by Shenzhen First Technology Co., Ltd., a company registered in Shenzhen, Guangdong, China. We specialize in high-quality electric bikes.

Since our founding in 2012, we have been committed to providing our customers with high-quality products and professional service. We operate our own factory, warehouse, and distribution center located in Shenzhen, Guangdong, China, allowing us to maintain strict quality control and efficient logistics.

Our Mission

At Cyctrac, we believe in the future of sustainable transportation. Founded by a team of enthusiasts and engineers, our company, Shenzhen First Technology Co., Ltd., is dedicated to delivering high-quality e-bike solutions to riders worldwide. We manage our operations from our headquarters in Shenzhen, ensuring quality control and efficient logistics for our global customers.

Why Choose Us?

Quality Assurance: Every product undergoes strict testing before shipment.
Professional Support: We provide comprehensive after-sales service and technical support.
Transparent Operations: We value integrity and customer trust.

Our Product Lines

Cyctrac E-Bikes: Mid-drive electric mountain bikes, full-suspension e-bikes and e-bike frame kits.

All products undergo strict quality inspection before shipment. We provide a 3-year warranty for bike frames and a 1-year warranty for original components, covering manufacturing defects.

Our Commitment

We value transparency, integrity, and customer satisfaction. Every product sold on our website undergoes rigorous quality inspection before being shipped to your doorstep.

Our Philosophy

Quality first, customer priority. We are committed to providing high-quality cycling products and professional after-sales service to cyclists around the world.

Brand Owner, Manufacturer & Business Verification

Company Name: Shenzhen First Technology Co., Ltd.
Company Registration Number: 91440300051500363C
Company Founded: August 6, 2012
Company Registered Address: 401, Building 2, Yuanhu Industrial Park, No. 404 Golf Avenue, Guangpei Community, Guanlan Street, Longhua District, Shenzhen, Guangdong, China 518110

Cyctracebike.com is the only official global retail website of the Cyctrac® brand. The spelling difference between the domain name and the brand name is for domain availability purposes only and does not represent any affiliation with third-party brands. We are the original manufacturer and brand holder, not a reseller or distributor of other brands.

Scope: Trademark ownership, product R&D, production and quality control.

Payment Methods

We support secure payment channels including PayPal, Visa, Mastercard, Klarna, Afterpay, Apple Pay and Google Pay. All payment transactions are processed through encrypted channels.

For cross-border settlement convenience, all payment transactions on our website are processed by our affiliated entity HongKong Chitu International Trading Co., Limited. This entity is fully owned and controlled by Shenzhen First Technology Co., Ltd., and all order fulfillment, after-sales service and product warranty are still provided by Shenzhen First Technology Co., Ltd.

Contact Us

Shenzhen First Technology Co., Ltd
Address: 401, Building 2, Yuanhu Industrial Park, No. 404 Golf Avenue, Guangpei Community, Guanlan Street, Longhua District, Shenzhen, Guangdong, China 518110
Service Email: support@cyctracebike.com
Service Hotline: +8613266849102
Working Hours: Monday to Friday, 9:00 – 18:00 (GMT+8)
Response Promise: All email inquiries will be replied within 24 business hours; warranty claims will be processed within 48 business hours. For warranty and return support, please include your order number and clear photos of the issue for faster processing.